Returns & Exchanges
Our Returns Policy
We hope you love your new products. If you wish to return your order to us, you have 14 days* to send it back to us and we will refund you for the purchase price. Please be aware that we will not refund the original shipping charges unless the product is damaged or defected.
Any goods returned by the Customer to the Supplier must have been purchased by the Customer on the Web Site and must have been delivered to the Customer.
To return an order you will need to send the product/s in a resalable condition, in the original packaging. Products must always still have their original labels.
You are responsible for return postage, we advise you send all items by using a Recorded/Insured post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sellable condition including in its original packaging and all tags attached we can either exchange or refund your order.
How to return a product?
1. Notify us of your return by emailing us at firstname.lastname@example.org
2. Use the returns slip contained in your original parcel. In the case the returned goods come from different orders, the Customer shall attach the return-package of all the different return labels initially provided in the delivered packages.
3. Prepare your parcel
4. Stick the returns slip on your parcel
5. Take your parcel to the transporter of your choice. Products are returned at your own cost
6. You will then receive your refund once the returned parcel is received.**
* Extended Christmas returns policy: We want you, your family and friends to love the gifts they receive at Christmas. Returns are accepted up until the 31st of January inclusive for all orders placed in December.
** Upon receipt of the package containing the goods being returned by the Customer, the Supplier shall check that the goods being returned are compliant as well as the reason for the return. Should the goods being returned not qualify for an exchange or reimbursement, the Supplier shall refuse to accept their return and the goods shall be made available to the Customer for collection at the Supplier’s warehouse, or may be sent back to the Customer at the latter’s request and expense, within three months of being received by the Supplier.
Returns should be addressed to:
Island Feather Ltd, RETURNS, 19 Great Southsea Street, Southsea, Hampshire, PO5 3BY, UK
Please allow up to 7 working days for us to process your refund though we do process refunds as quickly as possible. The refund will be processed onto your original payment method and may take between 3 - 5 working days for any refunds to appear back in your account.
If you paid via PayPal credit please be sure to check your PayPal balance as the funds will be returned to your balance.
Our exchange policy
We do not currently offer the option of exchanging products. If you wish to exchange a product, please return your purchase in order to obtain a refund and then place a new order.
Damaged, defected or incorrect products:
If you have to return products due to a defect or an error on our part, please contact our Customer Service department by the website section Contact Us http://www.islandfeather.com. Failure to do so means that we will be unable to refund your return delivery costs.
For further information, please consult our Terms and Conditions of Sale.